Privacy Policy

This Privacy Policy explains how Daniel Carabano d/b/a FightMyTicket ("FightMyTicket") handles your information.

1. Information we collect.

• Account information — your email address.
• Case information — what you tell us about your ticket and situation, optional business or vehicle details, and the photos of your ticket you upload. Ticket photos may contain a license plate, an address, or a business name. These photos are used only to generate your analysis and are deleted immediately afterward (see Section 6).
• Payment information — handled by Stripe. We receive a confirmation of payment; we do not receive or store your full card number.
• Usage information — basic technical data such as device and browser type.

2. How we use information.

To generate your analysis and documents; to operate your account and credits; to process payments; to provide support; and to improve the service, including improving our defense database from case data and outcomes.

3. Artificial intelligence.

To produce your analysis, your case information and ticket photos are sent to a third-party AI provider that processes them on our behalf to generate the result.

4. Service providers we share data with.

We use trusted providers strictly to run the service: hosting and database (Supabase), payment processing (Stripe), the AI analysis provider, email delivery (Resend), web hosting (Netlify), and analytics (Google Analytics 4). They may process your data only to provide their service to us.

5. Analytics & cookies.

We do not set tracking cookies. We run Google Analytics 4 in cookieless mode, which means Google receives aggregated information about visits (page paths, traffic source, anonymized location, device class) but does not store any persistent identifier in your browser. There is nothing to consent to because there is nothing being saved to your device for tracking.

Essential storage — we do use a small amount of browser storage to keep you signed in, hold your ticket draft, and remember your language preference. These are not used for tracking or shared with third parties. Without them the site does not work.

What we send to analytics: page paths, anonymous session identifiers (per visit only, not stored), source/medium/campaign/referrer, device class (desktop / mobile / tablet), button clicks, and selected ticket type (parking or sanitation).

What we never send to analytics: ticket content, ticket photos, ticket numbers, license plates, addresses, free-text explanations, email addresses, phone numbers, names, or user IDs. Our analytics calls are restricted by an allowlist that blocks anything outside the dimensions above.

IP addresses sent to Google Analytics are anonymized. See our cookie choices page for the full disclosure.

6. Improving the service (the learning loop).

We use case details and case outcomes — in anonymized or aggregated form — to improve our defense database and the quality of future analyses. [ATTORNEY] — review whether the consent here should be opt-in.

7. Data retention and your choices.

Your uploaded ticket photos are used only to generate your analysis and are then permanently deleted — we do not retain ticket images or license-plate data once your analysis is complete. We keep your case record (the text of your analysis and documents) while your account is active. You may request deletion of your account and your cases by contacting us at mrcarabano@gmail.com. [ATTORNEY] — confirm this retention approach satisfies applicable law and set any further retention period for the case-record text.

8. Security.

We use reasonable measures to protect your information, but no system is perfectly secure.

9. Children.

The service is not directed to anyone under 18, and we do not knowingly collect their information.

10. Your rights.

Depending on where you live, you may have rights to access, correct, or delete your information. Contact us to exercise them.

11. Changes.

We may update this Policy; we will post the new effective date.

12. Contact.

mrcarabano@gmail.com